| REGISTRATION: |
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| 1. |
Explain the process of registration briefly. |
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New users can sign up through DISCOM web page and then register with
the details available in the bill. Registration is simple and entirely
online process. The user is successfully registered upon submission of
valid registration details.However consumers should verify the name before
registration. |
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| 2. |
What is consumer number? |
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The consumer number is appearing in the top left corner of the
bill. |
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| 3. |
How to key in the consumer number in the New User Registration
page? |
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The input boxes should necessarily be filled up with 5 digits or 11
digits depending upon the consumer type (HT or LT). Only numeric digits
should be entered, in particular the slash separator ( / ) is NOT to be
entered. |
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| 4. |
Is an e-mail id essential? |
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No. However please note that valid email id would be required in order
to receive email notifications. |
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| 5. |
I have typed a wrong consumer number while registration. Will I get
registered? |
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No. Registration would not be successful without valid consumer
number. You will have to double check the name before proceeding with
registration process. |
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| PAYMENT: |
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| 1. |
Can I use credit /debit cards of any bank? |
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You may use credit cards of any bank and debit cards of certain banks
that authorize internet transactions. |
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| 2. |
Is there any charges for Credit Card? What are the different modes
of payment and charges applicable? |
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Yes. The charges are levied by Master/Visa Credit/Debit Card Service
provider and these are @1% per transaction.
Following table shows
charges for different modes |
| |
| |
Transaction Processing
Fee |
| 1 |
Direct Pay BillPay
Facility -
(Net
Banking) |
Rs.10.00/-(Ten) inclusive of Service
Tax
Per Transaction Processed
To be charged to
Customer as a Convenience Fee |
| 2 |
Gateway BillPay
Facility -
Credit/
Debit/Pre-Paid Card |
1% (one percent) of Customer Payment Amount
Plus Service Tax
To be charged to Customer as a
Convenience Fee | |
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| 3. |
Will other banks get added to Net Banking facility? |
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Yes. This will be an ongoing process. |
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| 4. |
Can I pay for multiple consumers? Can I pay for owner / tenant /
relative / friends? |
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No you cannot pay for multiple consumers through a single login. You
will have to create separate login ids for each consumers. |
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| 5. |
Can I see payments history? If yes how? |
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Yes you can see the history of your energy Bill Payments. You need to
click the ?Payment History? option that is available on the home page post
successful login. |
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| 6. |
Should I have to print the e-receipt every time? |
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Not essential. It is only for the purpose of your record. You may view
payment report in the login and also bill status in our web site. |
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| 7. |
Whom should I contact in case of any questions/doubts? |
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You may contact local subdivision office. |
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| 8. |
The name and /address in the web site appears to be
wrong. |
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The corrections have to be done at the concerned subdivision
office. |
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| 9. |
Is it necessary to pay bank charges for debit card? |
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Yes, it is necessary to pay the charges for online transactions
through Debit cards. Banks offer Debit cards as an option for Online
Payments only on commercial basis. |
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| 10. |
What should I do if I forget my password? |
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You can recover your password through "Forgot Password" link in the
login page. |
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| 11. |
What shall I do If Receipt Is Not Generated / Error Page Displayed
? |
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After a successful transaction, if error page is displayed instead of
the receipt, kindly check whether your bank account is already debited
with the amount of earlier transaction before attempting to pay again for
the same service no. If debited, please do not attempt to pay again for
the same service no. The receipt will be sent to your profile email id in
reasonable time after receiving the confirmation from the Bank. Also the
receipt can be viewed in the payment history in your login id. |
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| 12. |
Will Payment Gateway accept debit cards for payment of Electricity
Bills? |
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At present payment gateway will accept the following VISA Debit
Cards.
Andhra Bank
Axis Bank
Limited
Barclays Bank Plc
Canara Bank
City Union Bank
Ltd
Corporation Bank
Deutsche
Bank AG
GE Money Financial Services Ltd
HDFC Bank Limited
ICICI Bank
Ltd
Indian Overseas Bank
Kotak
Bank - Virtual card
Standard Chartered Bank
State Bank Of India
Syndicate
Bank
The Federal Bank Ltd
The
Karur Vysya Bank Ltd
Criteria to accept these debit cards on your
MID:
1. MID should be 3d
Secured
2. Debit cards should participate in 3d
secure transaction.
For further details contact your debit card
bank. |
