Performa SoP 003 B: APPENDIX-B (already in the SoP regulation)
REGISTER FOR COMPILING THE COMPLAINTS CLASSIFICATIONWISE
Name of Area / Circle	Classification		Pending complaints of previous Qtr	Complaints received during the Qtr	Total Complaints	No. of Complaints redressed during the Qtr					Balance Complaints to be redressed (5) – (10)
						In stipulated time		Beyond stipulated time		Total (6) to (9)
						Within 50% of stipulated time.	Within stipulated time.	Up to double the stipulated time	More than double the stipulated time
1	2		3	4	5	6	7	8	9	10	11
PGVCL	A(i)	Loose connections from pole	230	67468	67698	29921	35028	2547	17	67513	185
	A(ii)	Interruption due to line breakdown	117	12953	13070	4630	8010	309	6	12955	115
	A(iii)	Interruption due to failure of transformer	147	5648	5795	2580	2864	214	0	5658	137
	B(i)	Ordinary case, which requires no augmentation.	28	4781	4809	593	4160	28	0	4781	28
	B(ii)	Where augmentation is required.	14	637	651	250	364	23	0	637	14
	C(i)	Stopped/Defective Meters	271	8253	8524	3104	4880	272	0	8256	268
	C(ii)	Billing on average basis for more than two bills	26	2851	2877	1157	1604	85	4	2850	27
	D(i)	Loose Wires	112	3208	3320	885	2194	129	0	3208	113
	D(ii)	Inadequate ground clearance	15	761	776	232	514	15	0	761	15
	E(i)	For current bills where no additional information is required	0	5980	5980	1933	3905	142	0	5980	0
	E(ii)	Where additional information relating to correctness of reading etc. is required	177	2060	2237	849	1192	19	0	2060	178
	F(i)	Where extension of mains is not required	0	3091	3091	1051	1977	63	0	3091	1
	F(ii)	Where extension of mains is required	18	2452	2470	439	1999	14	0	2452	18
	F(iii)	Modification in connected load	81	1301	1382	529	756	16	0	1301	81
	F(iv)	Name change/reconnection	828	10268	11096	5733	4294	241	0	10268	829
	G	Refund of amount due in regard to temporary connection	66	756	822	406	351	16	0	773	49
	H	Others	25	1321	1346	717	581	26	0	1324	23