(Customers for 100 KVA and above load demand)
Sr. Consumer's experience on following Parameters Excellent Very Good Good Satisfactory Poor Remark
1 Over all experience with PGVCL services

2 Online portal for registration / Payment for New/ Addl. Load

3 Power Supply Quality in respect of interruptions

4 Power Supply Quality in respect of fluctuation/ over/ under voltage condition

5 Rectification of fault complaint and related services

6 Regarding redressal of complaint other than power supply issue

7 Monthly billing,(A)Timely,(B)Accurate,(C)Payment related matter

8 Accessibility to local PGVCL officers on any issue

9 Attitude of local PGVCL officers/ staff

10 Availability of required information

11 In Process of obtaining New/ Additional load demand