| 1 |
Over all experience with PGVCL services |
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| 2 |
Online portal for registration / Payment for New/ Addl. Load |
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| 3 |
Power Supply Quality in respect of interruptions |
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| 4 |
Power Supply Quality in respect of fluctuation/ over/ under voltage condition |
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| 5 |
Rectification of fault complaint and related services |
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| 6 |
Regarding redressal of complaint other than power supply issue |
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| 7 |
Monthly billing,(A)Timely,(B)Accurate,(C)Payment related matter |
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| 8 |
Accessibility to local PGVCL officers on any issue |
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| 9 |
Attitude of local PGVCL officers/ staff |
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| 10 |
Availability of required information |
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| 11 |
In Process of obtaining New/ Additional load demand |
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