AN ISO 9001:2015 Certified Company

Privacy Policy Statement

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of this Privacy Policy is deemed to occur upon your first use of Our Site / Mobile App. If you do not accept and agree with this Privacy Policy, you must stop using PGVCL’s Sites / Mobile App immediately. PGVCL is sensitive to privacy issues on the Internet. We believe it is important you know how we treat the information about you, we receive from you, on the Internet. As a general rule, PGVCL does not collect any Personal Information about user who visits the site / Mobile App. Any person can generally visit the site without revealing Personal Information, unless he / she choose to provide such information. Information Collected automatically when you visit Our Website or Mobile Apps. We automatically collect certain information about your use of PGVCL’s online services and Mobile Apps, including your interaction with content and services available online


This website records user visit and logs the following information for statistical purposes: IP address from which user accesses the website; The type of browser and operating system used to access the website; The date and time user accessed the website; the number of visits, average time spent on the site, pages views etc. If user reaches this website from another website, the address of that referring website. This information is used only to help PGVCL make the website more user-friendly. PGVCL never tracks or records information about individuals and their visits. PGVCL makes no attempt to link this information with the identity of individuals visiting the website unless an attempt to damage the site has been detected. PGVCL does not identify users or their browsing activities, except when a law enforcement agency may exercise a warrant to inspect the service provider’s logs. Your accessing our site signifies your unconditional consent to allow the collection of your above mentioned data.


A cookie is a piece of software code that an internet web site sends to user’s browser when he /she accesses information at that site. This website uses cookies but not for user information gathering. You may set your browser to notify you when you receive a cookie.
Registering with PGVCL website online signifies your unconditional consent to receive such cookies.


User’s email address is recorded only if user chooses to send a message. It will only be used for the purpose for which user provides it and will not be added to a mailing list. User’s email address will not be used for any other purpose unless it is intended by the user, and will not be disclosed, without user’s consent.
If users are asked for any other personal information user will be informed how it will be used. If at any time user believes the principles referred to in this privacy statement have not been followed, or have any other comments on these principles, he/she can notify the webmaster through the contact us page


By submitting your personal information to us, you will be treated as having given your permission for the processing of your personal data as set out in this policy.
There are times, however, when we may need information from you, such as your name and address and email. When information is needed, we will try (but are not obligated) to let you know at the time of collection, how we will use the personal information. Usually, the personal information we collect is used only by us to respond to your inquiry, process an order or allow you to access specific account information

To process certain payments online, on the phone, or in person, we collect and use your payment information and pass it to a secure third party payment processor who processes your payments on our behalf. This can include your name, address, information and other relevant payment information.

We collect information from you when you contact us through our toll-free numbers, potentially including information in order to assist you with your account or to answer your questions. This may include your name, address, your Consumer Number to verify your account.
Under certain laws, we are required to share with you our legal basis or business purpose for processing the personal information you share with us. We have attempted to specifically designate those legal bases or business purposes where applicable in this policy. In addition, we may also process your personal data to comply with our legal and regulatory obligations;


PGVCL does not automatically capture any specific personal information from you, (like name, phone number or e-mail address), that allows us to identify you individually. We do not sell or share any personally identifiable information volunteered on the Website to any third party (public/private). Any information provided to this website will be protected from loss, misuse, unauthorized access or disclosure, alteration, or destruction.
In summary, we use the information we collect to operate our business, which includes the provision of services, analyzing our performance, meeting our legal and regulatory obligations, developing our workforce, and otherwise.


At many places in this website, you shall find links to other websites/portals like DGVCL, UGVCL, MGVCL, GSECL etc. The links have been placed for your convenience. While we try to link only to sites that share our high standards and respect for privacy, PGVCL is not responsible for the contents or the privacy practices of the linked websites and does not necessarily endorse the views expressed in them.
We are under no obligation to verify the source from which the personal information about you is provided to us, and they are deemed to be provided by you.


PGVCL reserves the full rights to change/alter/amend/modify the contents of the privacy policy from time to time without any prior notice or intimation. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.
Any changes will be immediately posted on our websites and you will be deemed to have accepted the terms of the Privacy Policy on your first use of our Sites following the alterations. We recommend that you check this page regularly to keep up-to-date.

Regd. & Corporate Office Contact:

"Paschim Gujarat Vij Seva Sadan"
Off. Nana Mava Main Road,
Laxminagar, Rajkot-360004

Customer Care Centre:
1800 233 155333 / 19122 (Toll Free)
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